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FAQ

            


Frequently Asked Questions


Grading and Condition

Grade A / Like New - mint condition

Grade B  / Good condition - second best condition available

Grade C / Acceptable - obvious cosmetic wear, fully functional device

Grade D - these devices will have some minor faults, for example camera not working, buttons need pressing too hard, earphone jacks not working or similar issues, these devices are heavily discounted.

Why are your prices cheaper than most other shops and marketplaces


Unlike most companies we do not have expensive overheads and buy from biggest refurbished / ex-display phone and tablet suppliers.

Where can I see your feedback?

Our reviews are available from 3 major platforms 1. Amazon >>  2. Facebook >> 3. Trustpilot >>


Why should I trust this site?

We have been in business since 2017 and our reviews are available through Trustpilot. Any payments are processed securely through most well known card processors

including Payzone and Worldpay, so your card details are never shared with us. Also this website is SSL certified as can be seen in your browser. In case of non receipt of any product or wrong product received, you have a right to complaint to your card provider this way customer has full buyer protection if we failed to resolve their issue, however we have not left any issue unresolved.


How can I share this site with my friends and family?

You can share links to our site on Facebook Twitter and Google.

How can I receive special offers and promotion from CMH

Almost every month we run special promotions to clear stock at reduced prices, please create account and sign up to our newsletter to get special price alerts to get products at extremely cheap prices. 


Network lock

All of our devices are unlocked and will work in any country. 

Colours

Please notice that your selected colour is preferred colour and rarely but it is possible that we may send a different colour at times. However, we will ask your prior to product dispatch.

What's included

Most items will include a device, charging cable, sim-tray opener and no other additional content. 

Shipping 

Delivery to UK and Europe and rest of te World. Deliveries to UK: next day - next working day if ordered before 4pm, 1st signed - 1-3 working days, free delivery: 1-4 working days. Deliveries to Europe: International tracked 2-5 working days, parcelforce 48: 1-3 working days. Rest of the world: 3-10 working days.

Warranty and Returns

Warranty is 12 months and includes any technical issue, not caused by the customer.  14 day return policy covers refunds,  however 12 months warranty covers only replacement or repair and not refunds. 

Returns:

14 day returns are accepted for any reason, even if customer simply changed their mind. 

If you wish to return you product, please email us and we will send a free return label. Outside UK product will have to be sent back by customer and we will refund return postage.