Terms & Conditions


How to place an order

Placing an order is rather simple. Please click / tap on "add to cart", then click / tap on your basket and select "checkout". Proceed to pay by Amazon or Paypal. No Paypal or Amazon? Please use Paypal guest checkout (desktops only), or register an Amazon account. It's quick and simple! Both Amazon and Paypal are probably most secure and safest payment methods and provide buyer protection against fraud etc. 


Grading

Grade A - means excellent condition

Grade B - good condition, these devices may have small cosmetic marks on the body

Grade C - obvious wear, or minor functionality issues, reduced battery life etc., these devices are still fully functional

Grade D - these devices will have some faults, for example camera not working, buttons need pressing too hard, earphone jacks not working or similar issues. 

Network lock

Network locked devices are sold are reduced prices, however all devices can be unlocked rather cheaply. For example, we normally use online provider - www.unlockingsmart.co.uk where you can easily and rather cheaply unlock almost any device including iphones. Once unlocked, your device will accept any sim whatsoever, including foreign networks. 

Colours

In rare cases we may run out of particular colour, in which case, any other available colour will be dispatched. If particular colour is absolutely essential, please contact us for confirmation prior to placing your order. Also, please understand that with high volumes of items sold, we do not have time to send true pictures for each item. 


What's included

Most items will include a device and charging cable only and no other additional content. 

Next day delivery

Next day delivery arrives next day only for orders placed before 12:00. No items dispatched or expected to arrive on Sundays. Tracking information provided only if your order hasn't arrived within stipulated delivery times specified at checkout. Special delivery is a guaranteed service, other options may take 3 to 5 working days to arrive.

How to place an order

To place an order, simply click on "add to cart", then click on your basket for checkout, select Amazon or Paypal checkout. Please make sure to press Confirm button at the very end, otherwise your order won't be placed.  Once you have pressed "confirm", you should see whether you order has come through or has been rejected due to wrong payment details or billing address entered. 

These Terms set out our and your legal rights and obligations in relation to the goods sold to you on this website. Please read them carefully and make sure you understand them before purchasing any goods from us.

 

Introduction

These Terms and any Contract between the Seller and the Customer are only in the English language.


Use of the Website and personal information

The use of the Website by the Customer is governed by the Terms, which apply to any Contract.

All personal information is retained and used strictly in accordance with the Privacy Policy.

The Seller may contact the Customer in connection with the Contract by using e-mail or other electronic communication methods and by pre-paid post and the Customer expressly agrees to this. By completing checkout and purchase of any item, customer agrees to receive special offers and other promotions from this Online Store, however, every customer will be asked if they wish to stop receiving such offers in which case this Store will stop sending any promotional emails and messages.  


Important information about making a purchase

When providing any information to the Seller, the Customer undertakes that all information provided via the Website is accurate, current and complete, and to notify the Seller of any changes which may mean that the information is inaccurate.

The Seller is authorized by the Customer to contact any third party agencies, including credit reference agencies, to verify the accuracy of information provided by the Customer where the Customer has failed to comply with a request for verification of information from the Seller.

A Customer may only purchase Goods from the Website if they are eligible to enter into a contract and are at least 18 years old.

The Seller accepts responsibility for statements and representations made by its duly authorised agents. It is the Customer’s responsibility to check that they have identified and are referring to the correct version of the Terms which is current on the date upon which the order is placed via the Website.

Information and advice about a consumer’s statutory rights in relation to Goods that are faulty or not as described, is available from a local Citizens’ Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.


Condition of items

Please make sure to read that all of our items are preowned or refurbished, colour of the items will not always match the picture, however we will try to match colours where possible. Only where the colour is specified in writing, the same exact colour will be dispatched. Condition of the item will be included in description, although some models are mixed stock in which case we will not specify condition, and to be fair to customer we will randomly dispatch that stock impartially.

By placing orders, Customer agrees to these terms and policies and consents to process payment for goods purchased.


 

The Goods

All Goods shown on the Website are subject to availability. The Seller will inform the Customer by e-mail as soon as possible if the Goods ordered are not available and will not process order until goods are available.


Guarantees and Liability

All of our items qualify for 14 day returns policy which means - customer may return their item even if they didn't fancy it and there was nothing wrong with it. We also offer 12 months warranty if an item develops some fault which did not occur due to customer's negligence. 


Circumstances beyond the control of the Seller

The Seller will not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from any cause that is beyond its reasonable control. In these circumstances:

the Seller will contact the Customer as soon as reasonably possible to notify the Customer. The Seller’s obligations under these Terms will be suspended and the time for performance of the Seller’s obligations will be extended for the duration of the circumstances beyond its control. Where necessary, the Seller will contact the Customer to arrange a new delivery date with the Customer after the circumstances beyond its control are over; and

if the Customer no longer wishes to buy the Goods, it may cancel the Contract under Customer’s cancellation rights and returns)

If the circumstances beyond the Seller’s control continue for longer than 6 (six) weeks, the Seller will cancel the Contract and refund money paid by the Customer in advance.

Shipping 

Special next day delivery means goods will be always shipped by special next day delivery service, however they will not always arrive next day. Only purchases where payment was made before 3pm will be shipped

same working day and will arrive next business day. For example orders placed after 3pm on a Friday, will be shipped on Monday and will arrive Tuesday (except for very rare circumstance where Royal Mail may

delay your delivery for which we can't be held liable for). First class and free shipping may be shipped next day even if your order was placed before 3pm, if we are extremely busy. However in most cases first class post will still arrive

next day and normally will never take any longer than 3-5 working days. We do not automatically send tracking information, however if your order didn't arrive on time, we will always provide tracking information for you. 


Returns and Warranty

We have a 14 day return policy even if you simply didn't like the item for any reason. We also give 12 months warranty if any item develops a fault, that wasn't by customer's negligence, in this case we will either refund or replace the faulty items. If you have used the item for longer than 1 months, we retain the right to refund a smaller amount of money than originally paid because this item was used for some time prior to return. We may not always have the same model in stock to replace your item. 

All returns must be sent via tracked post to 

30 Lion Court, Northampton, Northants, NN48GR for Iurii Savchuk

*Returns to any other address are not accepted! 

*Customer is not entitled to a refund if: 1. The serial number of the item sent back to us does not match the serial number on file 2. Wrong item was sent back 3. Our specialist establishes that item became faulty due to customer's negligence.

Contact us
The Seller operates the Website 
www.cheapmobilehandsets.co.uk (and any sub-domain).

The Customer can contact the Seller by:
Calling 07531054132
Use Contact Page for Live Support - http://www.cheapmobilehandsets.co.uk/index.php?route=information/contact

For notice in writing (for example cancellation) required by these Terms the notice may be provided by e-mail. The Seller will contact the Customer by e-mail, by hand, or by pre-paid post to the address in the Order.


How these Terms may be changed

It may be necessary for the Seller to revise these Terms from time to time, including for the purposes of;

changes in how payments are accepted; or
changes in relevant laws and regulatory requirements which apply to the Goods.

Every time the Customer places an order via the Website for Goods, the Terms in force at that time will apply to the Contract between the Customer and the Seller.

Whenever any changes are made to these Terms in accordance with this clause, the Seller will keep the Customer informed by stating that these Terms have been amended and stating the relevant date of the changes on the Website.


Miscellaneous

The Contract contains the whole agreement between the parties relating to its subject matter.

The Seller may transfer its rights and obligations under these Terms to another person or organisation, and will always notify the Customer in writing if this happens, but this will not affect the Customer’s rights or the Seller’s obligation under these Terms.

The Contract is between the Seller and the Customer. No other person shall have any rights to enforce any of its terms. The Customer has the right to enforce the manufacturer’s guarantee.

Reviewed 3rd November 2015